Disgusting Disappointing Service

Totally disgusting service, if you have a choice unlike me, give yourself peace of mind and don’t go for them.

They only seem to respond to me when I post a review on this site hence I am back here. Calls go unanswered for hours then you’re given an option to be called back which never happens. Emails never get answered even when you finally get hold of someone through complaints on Hello Peter and they escalate the problem for you.

I didn’t have internet the whole of February without a single one of my daily calls and emails answered. I finally got assisted through complaints on Hello Peter. I was cc’d on an email to finance to pass a credit for the month and I carried on paying for the other months while waiting for this invoice to be resolved. To my surprise they have now cut my line again after I’ve sent them numerous emails to send me the corrected invoice and rectify the matter. And I know it will be days if not weeks before I can even get them to answer my calls, emails I’ve even given up hope of them ever responding to again. Totally disappointing service