Disgusting customer service

I’m honestly beyond fed up with this company. The level of incompetence and lack of communication from your team is unbelievable. I’ll be shocked if I even get a response today — because the only way to get anything done is to chase, beg, and remind your agents repeatedly to do their jobs.

I informed Zanele very clearly that I use your service for work. As I write this, I have no fibre connection, meaning I can’t work and am losing income because of your team’s poor service and zero accountability.

What makes this worse is the fact that all of this could have been avoided if someone had simply communicated properly. You waited until my line was disconnected to explain that I would need to pay in advance — something that should have been discussed immediately when I first informed you about my delayed salary. Instead, I get excuses after the damage is done.

When I spoke to Zanele at 1PM, she promised to speak to finance and get back to me. I waited hours — nothing. I called again at 4:45PM, was left on hold for 15 minutes, and no one bothered to answer. Only after I sent another email did I finally get a response, just to be told that my service would not be reconnected.

This is not just bad service — it’s outright negligence. The lack of urgency, care, or basic customer support from your team is disgraceful. You’ve cost me work hours, money, and patience.

Your company’s communication is a complete mess, your support team is unresponsive, and your clients are left to suffer the consequences. This is absolutely unacceptable, and I will be sharing this experience across multiple platforms to warn others.

It’s the next day and surprise surprise, no one has called or emailed me from metro fibre!

I hear you talking about an “outstanding balance”, but why was I never informed about this when I reported the issue on the 30th? I was in active communication with your team from the 30th up until the 2nd — and on the 2nd, I even received a statement showing a zero balance. At no point did anyone communicate that I was expected to pay two premiums because a debit order had returned.

You had ample time to do the right thing — send me a revised statement, send an email, or even make a simple phone call to clarify the issue. But you did none of that. Instead, you just cut my fibre connection without warning.

Tell me, is that the kind of customer service you’re proud of? Is that how you treat paying customers who rely on your service to earn a living? It’s unacceptable and unprofessional.

This entire situation shows that Metro Fibre is not a trustworthy service provider — they can cut your connection at any time, without communication, and then blame you for their lack of follow-up.

To anyone reading this: stay far away from Metro Fibre. Read the reviews — they speak for themselves. The customer service is an absolute dumpster fire.

I have paid the ‘outstanding balance’ and I ask you guys open my fibre line immediately, then send me the cancellation process. I cat be with a provider I cannot trust and who jeopardises my career on a whim.

Please advise on the cancellation process.

Thank you. And advise when my line will be activated?