1 reviews | Active since Feb 2025
Disgusting customer service
Since Monday 3 February 2025 at around 16:30 I have logged a fault with metrofibre line. The line was damaged because of lightning. They said someone will call to inspect and repair. On the 4th I have followed up numerous times and only answer is they will call during the day. At around 16:30 I called and they stated the technician is on the way. No one arrived. On 5th of February I started follow up and they said within 24hours I will be contacted. However that was what they said on the 3rd as well. Its been escalated approximately 5 times already and still no contact was made and no one can give answers on when the technician will call to repair. Same answer of they will call or matter has been escalated. No one can answer with concrete facts.
We sincerely apologize for the frustration and inconvenience caused by this delay. We understand how important a stable connection is, and we appreciate your patience.
We have escalated your query once again, and we’re pleased to inform you that an appointment has been scheduled for this afternoon at two PM. A technician will attend to the issue and work on resolving it as quickly as possible.
We will continue to monitor the progress and keep you updated. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and inconvenience caused by this delay. We understand how important a stable connection is, and we appreciate your patience.
We have escalated your query once again, and we’re pleased to inform you that an appointment has been scheduled for this afternoon at two PM. A technician will attend to the issue and work on resolving it as quickly as possible.
We will continue to monitor the progress and keep you updated. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations