1 reviews | Active since Apr 2026
Disgusting cumstomer service
I am beyond frustrated with MetroFibre Go.I have been calling and sending WhatsApp messages since this morning, and not a single person has bothered to resolve my issue. My line has been cut off even though I have already made payment. There is no excuse for this level of incompetence.
What makes this worse is how quick you are to send invoices and demand payment, yet when it comes to delivering the actual service people are paying for, you go silent. Calls are ignored. Messages are ignored. No accountability this is not just poor service. It is unacceptable niyangi nyanyisa straight
If you expect customers to pay on time then you need to deliver service on time. Right now, you are failing badly and I want to cancel this whole thing and move to a different network
Thank you for your message.
We understand how frustrating this situation must be, especially after payment has already been made and your service has been interrupted. This is not the level of service we aim to provide, and your experience has been escalated for immediate attention.
Our team is currently investigating the disconnection and verifying your payment so that your line can be restored as a priority. We are also reviewing the lack of response you experienced to ensure this is addressed internally.
Your request regarding cancellation has been noted, and we will assist you with the necessary steps should you still wish to proceed once the issue has been resolved.
We appreciate your patience while we work to resolve this as quickly as possible.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message.
We understand how frustrating this situation must be, especially after payment has already been made and your service has been interrupted. This is not the level of service we aim to provide, and your experience has been escalated for immediate attention.
Our team is currently investigating the disconnection and verifying your payment so that your line can be restored as a priority. We are also reviewing the lack of response you experienced to ensure this is addressed internally.
Your request regarding cancellation has been noted, and we will assist you with the necessary steps should you still wish to proceed once the issue has been resolved.
We appreciate your patience while we work to resolve this as quickly as possible.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations