MN
McDonald N
1 reviews | Active since Dec 2019
29 Aug 2025, 15:25
Disgusting behavior by your technician
Yesesss, I had to cancel my order before experiencing what other people are complaining about. Seems like a dodged a bullet and thanks to your disrespectful technician who was complaining about having to walk 3 times. Long story short on why I was disrespected, consultant who created the order just asked if I stay in Unit 30, and without thinking is said Yes because it is the same number as the apartment Block. This guy complained about everything and talking as if he is doing me a favor. He started by calling earlier in the morning around 9am, advising he will come after an hour. I had to call around 13:52 to check where he is only to experience such behavior...I need my order canceled immediately
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MetroFibre Networx's replyOfficial
29 Aug 2025, 16:08Dear McDonald Ndlovu
We sincerely apologise for the poor service and disrespectful experience you encountered with our technician. This is not the level of professionalism and care we expect from our team, and we regret the frustration this has caused you.
Please be assured that we have escalated this matter internally to be addressed with the relevant team. As per your request, your order will be cancelled and no further action will be required from your side.
We appreciate you bringing this to our attention, as it helps us improve the way we serve our clients.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the poor service and disrespectful experience you encountered with our technician. This is not the level of professionalism and care we expect from our team, and we regret the frustration this has caused you.
Please be assured that we have escalated this matter internally to be addressed with the relevant team. As per your request, your order will be cancelled and no further action will be required from your side.
We appreciate you bringing this to our attention, as it helps us improve the way we serve our clients.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Aug 2025, 16:08
Official
Dear McDonald Ndlovu
We sincerely apologise for the poor service and disrespectful experience you encountered with our technician. This is not the level of professionalism and care we expect from our team, and we regret the frustration this has caused you.
Please be assured that we have escalated this matter internally to be addressed with the relevant team. As per your request, your order will be cancelled and no further action will be required from your side.
We appreciate you bringing this to our attention, as it helps us improve the way we serve our clients.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the poor service and disrespectful experience you encountered with our technician. This is not the level of professionalism and care we expect from our team, and we regret the frustration this has caused you.
Please be assured that we have escalated this matter internally to be addressed with the relevant team. As per your request, your order will be cancelled and no further action will be required from your side.
We appreciate you bringing this to our attention, as it helps us improve the way we serve our clients.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations