jM
jacob M

1 reviews | Active since May 2015

07 Nov 2023, 06:41

Disgusting and Horrible service

Fellow south Africans stay away from this Metro Fibre Networx.... Disgusting service!!!

I usually pay on the 25th of each month but every month the service gets disconnected with no explanation. When you contact their Disgusting call centre they will tell you that the matter has been escalated.

On the 3rd Nov 2022, I made a payment and forwarded the POP to their stupid email before contacting them. I spoke to Derrick Baloyi who confirm that thee service will be reinstated before close of business. I contacted them the whole weekend, the only line that you will hear is that 'the matter has been escalated'.

My and I, we have been buying data for the past 5 days and when the bill date come they disconnect. So basically I'm paying R500. 00 to render me for 10 days only.

Thier call centre staff and management are horrible and have a disgusting attitude.

Im looking for another service provider.... Stay away guys before you start buying data while you are paying Metro Fibre.

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Replies (1)
jM
jacob M's update08 Nov 2023, 18:34
Reviewer Update
I thought I have dealt with worse companies but MetroFibre deserves to be shut down. Check your responses they are like automated and your Thing is still off here, your response was useles and stupid.

We have been buying data ever and we will continue doing so since MetroFibre is the worsttttt Disgusting service provider. We should have take that R500. 00 and buy data... Now it's double

Im disugueted about their lies n arrogancy.. . I hate everything about this company