Disgusting and disappointing service

Absolutely disgusted with @Metro_Fibre After suspending my line, they completely ignored my calls, emails, and every attempt I made to get assistance. Instead of actual customer service, all I received were useless AI-generated replies that solved absolutely nothing.No accountability, no communication, and no urgency whatsoever. It honestly feels like customers are treated like numbers instead of people. One of the worst service experiences I’ve ever had. I would not recommend them to anyone.

What disgusts me the most about MetroFibre Networx is not even the suspension of my line it’s the complete lack of customer care, integrity, honesty, and accountability afterwards. A company can make mistakes, but what truly defines a business is how they treat customers when problems arise. Ignoring calls, avoiding emails, and hiding behind automated AI-generated responses instead of providing real human support is beyond unacceptable. Customers deserve transparency, communication, and respect, especially when they are paying for a service. There is absolutely no professionalism in making people feel unheard and abandoned while their issues remain unresolved good customer service is built on honesty and responsibility. If there’s a problem, communicate properly. If there’s a delay, be upfront about it. Don’t leave customers chasing after answers for days or weeks while acting like their concerns don’t matter I’m genuinely disgusted by the way this situation has been handled. It reflects a company that has completely lost touch with the importance of treating customers like human beings instead of ticket numbers.