JD
Jerome D
1 reviews | Active since Nov 2025
14 Nov 2025, 18:21
Disgusted
Unhappy, dissatisfied, shocked and in disbelief. 3 days going no help. Being escalated & escalated but no help.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
14 Nov 2025, 18:26Dear Jerome Davids
Thank you for sharing your experience with us. I understand how upsetting and exhausting it must feel to go several days without assistance, especially after multiple escalations. Your feedback is important, and your concerns are being taken seriously.
We are currently reviewing your ticket and ensuring it receives the attention it requires. Our team will provide an update shortly, and we are committed to moving this forward without further delays.
Thank you for your patience while we work on resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. I understand how upsetting and exhausting it must feel to go several days without assistance, especially after multiple escalations. Your feedback is important, and your concerns are being taken seriously.
We are currently reviewing your ticket and ensuring it receives the attention it requires. Our team will provide an update shortly, and we are committed to moving this forward without further delays.
Thank you for your patience while we work on resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Nov 2025, 18:26
Official
Dear Jerome Davids
Thank you for sharing your experience with us. I understand how upsetting and exhausting it must feel to go several days without assistance, especially after multiple escalations. Your feedback is important, and your concerns are being taken seriously.
We are currently reviewing your ticket and ensuring it receives the attention it requires. Our team will provide an update shortly, and we are committed to moving this forward without further delays.
Thank you for your patience while we work on resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. I understand how upsetting and exhausting it must feel to go several days without assistance, especially after multiple escalations. Your feedback is important, and your concerns are being taken seriously.
We are currently reviewing your ticket and ensuring it receives the attention it requires. Our team will provide an update shortly, and we are committed to moving this forward without further delays.
Thank you for your patience while we work on resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
JD
Jerome D's updateReviewer Update
14 Nov 2025, 18:36Thanks for your speedy response I'll await a call and a visit from a technician and hope another night doesn't go by without service. Remember we pay then use so at the moment I have paid and have no service.
JD
Jerome D's update14 Nov 2025, 18:36
Reviewer Update
Thanks for your speedy response I'll await a call and a visit from a technician and hope another night doesn't go by without service. Remember we pay then use so at the moment I have paid and have no service.
MetroFibre Networx's replyOfficial
14 Nov 2025, 19:52Dear Jerome,Thank you for your response. Our technical team is actively working on your issue, and they will revert back to you with an update as soon as the next steps are confirmed.We appreciate your patience while they continue with the investigation.Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Nov 2025, 19:52
Official
Dear Jerome,Thank you for your response. Our technical team is actively working on your issue, and they will revert back to you with an update as soon as the next steps are confirmed.We appreciate your patience while they continue with the investigation.Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
JD
Jerome D's updateReviewer Update
15 Nov 2025, 11:02It's now 11 am and no calls, no contact was made with me. I'm frustrated that I need to work and have no internet. I don't see no urgency with Metro Fibre, even the big boys of your company is not taking my calls. I'm waiting patiently.
JD
Jerome D's update15 Nov 2025, 11:02
Reviewer Update
It's now 11 am and no calls, no contact was made with me. I'm frustrated that I need to work and have no internet. I don't see no urgency with Metro Fibre, even the big boys of your company is not taking my calls. I'm waiting patiently.
MetroFibre Networx's replyOfficial
17 Nov 2025, 13:41Dear Jerome,
Thank you for taking my call earlier. I understand your frustration and sincerely apologize for the continued inconvenience. Our contractor will be making contact with you shortly to arrange a visit and resolve the issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking my call earlier. I understand your frustration and sincerely apologize for the continued inconvenience. Our contractor will be making contact with you shortly to arrange a visit and resolve the issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Nov 2025, 13:41
Official
Dear Jerome,
Thank you for taking my call earlier. I understand your frustration and sincerely apologize for the continued inconvenience. Our contractor will be making contact with you shortly to arrange a visit and resolve the issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking my call earlier. I understand your frustration and sincerely apologize for the continued inconvenience. Our contractor will be making contact with you shortly to arrange a visit and resolve the issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
JD
Jerome D's updateReviewer Update
17 Nov 2025, 20:19Today is Monday and no-one came out since Wednesday. My service is still down and you guys have no care in the world purely because we paid this month. 6 days and all you can say it's being escalated. I was told a technician has my ticket and will attend to it today but no-one has come out. I lost hope in your service and your company. People who praise your speedy installation will soon learn when their service is down and what it's like with MetroFibre. I'm now beyond disgusted. Please don't even reply because you too just say the same thing Sibonisile.
JD
Jerome D's update17 Nov 2025, 20:19
Reviewer Update
Today is Monday and no-one came out since Wednesday. My service is still down and you guys have no care in the world purely because we paid this month. 6 days and all you can say it's being escalated. I was told a technician has my ticket and will attend to it today but no-one has come out. I lost hope in your service and your company. People who praise your speedy installation will soon learn when their service is down and what it's like with MetroFibre. I'm now beyond disgusted. Please don't even reply because you too just say the same thing Sibonisile.
MetroFibre Networx's replyOfficial
17 Nov 2025, 20:25Good day Jerome,
Thank you for your message. One of our contractors has been instructed to contact you in the morning and proceed with the required visit. We understand the urgency and will ensure this is prioritised.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message. One of our contractors has been instructed to contact you in the morning and proceed with the required visit. We understand the urgency and will ensure this is prioritised.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Nov 2025, 20:25
Official
Good day Jerome,
Thank you for your message. One of our contractors has been instructed to contact you in the morning and proceed with the required visit. We understand the urgency and will ensure this is prioritised.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message. One of our contractors has been instructed to contact you in the morning and proceed with the required visit. We understand the urgency and will ensure this is prioritised.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations