ZX
Zamantuli X
1 reviews | Active since Mar 2018
05 May 2020, 08:34
Disgusted!!!
I asked Metrofibre and Supersonic to cancel my subscription with immediate effect and they have been dragging, however I still don’t have internet connection(they are not providing me with the service I signed up for). I reported that I had no internet connection with Supersonic on Saturday and they kept saying I should reconfigure the router and on Sunday they logged a ticket with Metrofibre and Metrofibre didn’t bother to assist and they told me to wait as it’s gonna take 3-4 working days mind you I had already spent 48 hours with no internet and consultants from Metrofibre didn’t care at all about my time and all. They kept on telling me I should speak with Supersonic and I asked both companies to release my address so I can move to another provider who’s reliable and they didn’t. I have spent over R300 buying data as I needed internet connection to work. I asked them to release my address still nothing and Supersonic asked us to wait for Metrofibre and Metrofibre consultant are not helping at all. I just want to cancel my subscription with immediate effect so I can sign up with another provider since you are not providing the service that I need. It’s so frustrating and this is very poor customer service! CAN SOMEONE PLEASE HELP!
Helpful (0)
Replies (10)0
Replies (10)
MetroFibre Networx's replyOfficial
05 May 2020, 09:00Good Morning Zamantuli
Thank you for your message. Please can you send us your Ticket Number as well as full address so that we can escalate this matter to the correct department?
In the meantime - you can find all relevant Contact Information on our website.
Thank you,
The MetroFibre Team
Thank you for your message. Please can you send us your Ticket Number as well as full address so that we can escalate this matter to the correct department?
In the meantime - you can find all relevant Contact Information on our website.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply05 May 2020, 09:00
Official
Good Morning Zamantuli
Thank you for your message. Please can you send us your Ticket Number as well as full address so that we can escalate this matter to the correct department?
In the meantime - you can find all relevant Contact Information on our website.
Thank you,
The MetroFibre Team
Thank you for your message. Please can you send us your Ticket Number as well as full address so that we can escalate this matter to the correct department?
In the meantime - you can find all relevant Contact Information on our website.
Thank you,
The MetroFibre Team
MetroFibre Networx's replyOfficial
05 May 2020, 17:54Thank you for your response.
The MetroFibre Team
The MetroFibre Team
MetroFibre Networx's reply05 May 2020, 17:54
Official
Thank you for your response.
The MetroFibre Team
The MetroFibre Team
ZX
Zamantuli X's updateReviewer Update
06 May 2020, 11:22I still don't have internet connection. Supersonic says you said you sorted it out...
ZX
Zamantuli X's update06 May 2020, 11:22
Reviewer Update
I still don't have internet connection. Supersonic says you said you sorted it out...
MetroFibre Networx's replyOfficial
06 May 2020, 11:33Dear Zamantuli
Thank you for your message. Your message has been escalated and will be attended to.
Regards,
The MetroFibre Team
Thank you for your message. Your message has been escalated and will be attended to.
Regards,
The MetroFibre Team
MetroFibre Networx's reply06 May 2020, 11:33
Official
Dear Zamantuli
Thank you for your message. Your message has been escalated and will be attended to.
Regards,
The MetroFibre Team
Thank you for your message. Your message has been escalated and will be attended to.
Regards,
The MetroFibre Team
ZX
Zamantuli X's updateReviewer Update
06 May 2020, 15:30Can you come take your fibre box... I am soooo tired of this. Your poor service is draining me and delaying me on getting a better service provider.
ZX
Zamantuli X's update06 May 2020, 15:30
Reviewer Update
Can you come take your fibre box... I am soooo tired of this. Your poor service is draining me and delaying me on getting a better service provider.
MetroFibre Networx's replyOfficial
06 May 2020, 15:37Good day Zamantuli
Thank you for your message. Please note that MetroFibre is the FNO (Fibre Network Operator) and that SuperSonic is your ISP. Everything is testing fine and in working condition on our side. Please contact SuperSonic to assist you with your connection, the problem is on their side.
Regards,
The MetroFibre Team
Thank you for your message. Please note that MetroFibre is the FNO (Fibre Network Operator) and that SuperSonic is your ISP. Everything is testing fine and in working condition on our side. Please contact SuperSonic to assist you with your connection, the problem is on their side.
Regards,
The MetroFibre Team
MetroFibre Networx's reply06 May 2020, 15:37
Official
Good day Zamantuli
Thank you for your message. Please note that MetroFibre is the FNO (Fibre Network Operator) and that SuperSonic is your ISP. Everything is testing fine and in working condition on our side. Please contact SuperSonic to assist you with your connection, the problem is on their side.
Regards,
The MetroFibre Team
Thank you for your message. Please note that MetroFibre is the FNO (Fibre Network Operator) and that SuperSonic is your ISP. Everything is testing fine and in working condition on our side. Please contact SuperSonic to assist you with your connection, the problem is on their side.
Regards,
The MetroFibre Team
ZX
Zamantuli X's updateReviewer Update
06 May 2020, 15:42AND THEY ARE SAYING THE SAME **** AS YOU! CLEARLY BOTH OF YOU DON'T WANNA ASSIST ME OR YOU JUST DON'T KNOW YOUR **** SERVICE YOU PROVIDE!!!!
ZX
Zamantuli X's update06 May 2020, 15:42
Reviewer Update
AND THEY ARE SAYING THE SAME **** AS YOU! CLEARLY BOTH OF YOU DON'T WANNA ASSIST ME OR YOU JUST DON'T KNOW YOUR **** SERVICE YOU PROVIDE!!!!
MetroFibre Networx's replyOfficial
06 May 2020, 15:50Dear Zamantuli
Would you prefer one of our sales agents to contact you with regard to other ISP options?
Regards,
The MetroFibre Team
Would you prefer one of our sales agents to contact you with regard to other ISP options?
Regards,
The MetroFibre Team
MetroFibre Networx's reply06 May 2020, 15:50
Official
Dear Zamantuli
Would you prefer one of our sales agents to contact you with regard to other ISP options?
Regards,
The MetroFibre Team
Would you prefer one of our sales agents to contact you with regard to other ISP options?
Regards,
The MetroFibre Team
ZX
Zamantuli X's updateReviewer Update
07 May 2020, 04:33The problem here is with you not the ISP which is Supersonic. You have been shifting the blame but we told you from the first day the incident was raised that it shows error 651 which clearly shows it’s your issue because if it was Supersonic it was gonna connect through the laptop!!! Get your **** together and fix this or cancel my subscription with immediate effect!
ZX
Zamantuli X's update07 May 2020, 04:33
Reviewer Update
The problem here is with you not the ISP which is Supersonic. You have been shifting the blame but we told you from the first day the incident was raised that it shows error 651 which clearly shows it’s your issue because if it was Supersonic it was gonna connect through the laptop!!! Get your **** together and fix this or cancel my subscription with immediate effect!
ZX
Zamantuli X's updateReviewer Update
07 May 2020, 16:25Can you just release my address or Supersonic or whoever or you reimburse me the amount of cash I used to buy data while you were not sorting out your service.
The issue was raised on Sunday and now it’s Thursday yol never bothered to look at it until I posted my complaints online. And yesterday yol put us on hold for almost an hour only to say the supervisor is asking Supersonic to send them an e-mail and they did but still now I haven’t heard anything positive from your side.
Now I don’t want anything to do with Metrofibre and their service all I want is to be reimbursed and released so I moved to another service provider.
I was willing to service a notice I wasn’t informed about when I signed up and I never signed anything document to do with the notice. So I am asking to be released immediately.
3-4 working days is over but you haven’t sorted your **** out. You can come take your stuff and we part ways because clearly you don’t need clients and worse don’t know your job!!!!
The issue was raised on Sunday and now it’s Thursday yol never bothered to look at it until I posted my complaints online. And yesterday yol put us on hold for almost an hour only to say the supervisor is asking Supersonic to send them an e-mail and they did but still now I haven’t heard anything positive from your side.
Now I don’t want anything to do with Metrofibre and their service all I want is to be reimbursed and released so I moved to another service provider.
I was willing to service a notice I wasn’t informed about when I signed up and I never signed anything document to do with the notice. So I am asking to be released immediately.
3-4 working days is over but you haven’t sorted your **** out. You can come take your stuff and we part ways because clearly you don’t need clients and worse don’t know your job!!!!
ZX
Zamantuli X's update07 May 2020, 16:25
Reviewer Update
Can you just release my address or Supersonic or whoever or you reimburse me the amount of cash I used to buy data while you were not sorting out your service.
The issue was raised on Sunday and now it’s Thursday yol never bothered to look at it until I posted my complaints online. And yesterday yol put us on hold for almost an hour only to say the supervisor is asking Supersonic to send them an e-mail and they did but still now I haven’t heard anything positive from your side.
Now I don’t want anything to do with Metrofibre and their service all I want is to be reimbursed and released so I moved to another service provider.
I was willing to service a notice I wasn’t informed about when I signed up and I never signed anything document to do with the notice. So I am asking to be released immediately.
3-4 working days is over but you haven’t sorted your **** out. You can come take your stuff and we part ways because clearly you don’t need clients and worse don’t know your job!!!!
The issue was raised on Sunday and now it’s Thursday yol never bothered to look at it until I posted my complaints online. And yesterday yol put us on hold for almost an hour only to say the supervisor is asking Supersonic to send them an e-mail and they did but still now I haven’t heard anything positive from your side.
Now I don’t want anything to do with Metrofibre and their service all I want is to be reimbursed and released so I moved to another service provider.
I was willing to service a notice I wasn’t informed about when I signed up and I never signed anything document to do with the notice. So I am asking to be released immediately.
3-4 working days is over but you haven’t sorted your **** out. You can come take your stuff and we part ways because clearly you don’t need clients and worse don’t know your job!!!!