1 reviews | Active since Sept 2018
Disgusted
I would like to formally raise a complaint regarding my internet service, which has been unavailable since 26 January up to today.
I have made numerous attempts to resolve this matter, however I have been unable to get any assistance. When contacting MWEB, I am advised to contact MetroFibre, and when contacting MetroFibre, I am unable to get proper support or resolution. I am continuously being redirected between the two providers without any accountability or solution.
This level of service is extremely disappointing and unacceptable, especially considering that I am paying for a service that I have not been receiving for weeks. The lack of communication and support is frankly embarrassing.
I request the following as a matter of urgency:
Thank you for raising your concern regarding the disruption to your internet service. We understand the inconvenience this has caused and the frustration of being redirected between providers.
Please be assured that we are actively investigating the matter to determine the cause of the outage and to identify the appropriate resolution. Our team will provide you with an update as soon as the investigation is complete.
We appreciate your patience while we work on resolving this issue and will keep you informed throughout the process.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations Team
Thank you for raising your concern regarding the disruption to your internet service. We understand the inconvenience this has caused and the frustration of being redirected between providers.
Please be assured that we are actively investigating the matter to determine the cause of the outage and to identify the appropriate resolution. Our team will provide you with an update as soon as the investigation is complete.
We appreciate your patience while we work on resolving this issue and will keep you informed throughout the process.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations Team