JM
Johannes M
1 reviews | Active since Aug 2015
09 Apr 2025, 11:55
******* disguised as an ISP
Still awaiting my refund since they "mistakenly" debited my account last year July. My issue went from being approved by management to refund me, to awaiting escalation again
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Replies (1)
MetroFibre Networx's replyOfficial
09 Apr 2025, 12:12Dear Johannes,
Thank you for bringing your concerns to our attention.
We understand the importance of resolving this matter, and we can confirm that your refund request has been raised with our Finance Management team for urgent feedback and assistance. We are actively following up and will keep you updated as further information becomes available.
We appreciate your continued patience and cooperation as we work towards finalising this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of resolving this matter, and we can confirm that your refund request has been raised with our Finance Management team for urgent feedback and assistance. We are actively following up and will keep you updated as further information becomes available.
We appreciate your continued patience and cooperation as we work towards finalising this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2025, 12:12
Official
Dear Johannes,
Thank you for bringing your concerns to our attention.
We understand the importance of resolving this matter, and we can confirm that your refund request has been raised with our Finance Management team for urgent feedback and assistance. We are actively following up and will keep you updated as further information becomes available.
We appreciate your continued patience and cooperation as we work towards finalising this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of resolving this matter, and we can confirm that your refund request has been raised with our Finance Management team for urgent feedback and assistance. We are actively following up and will keep you updated as further information becomes available.
We appreciate your continued patience and cooperation as we work towards finalising this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations