BK
Bulelwa K
1 reviews | Active since Nov 2024
11 May 2026, 19:10
Disgruntled customer!!
Metro fiber is a gift that keeps on giving disappointments. I reset my router to fix the 2.4g error it had and now it says no internet I've been trying to call support all day today I can't find agents I'm answered by AI assistance and it's not helping at all.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
11 May 2026, 20:02Dear Bulelwa
Thank you for bringing this matter to our attention.
Please be advised that we have escalated your query to our WiFi/LAN department to assist and investigate the issue affecting your service. They will assess the problem and work towards restoring your connection as soon as possible.
We sincerely apologise for the frustration and inconvenience caused, and we appreciate your patience while this is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
Please be advised that we have escalated your query to our WiFi/LAN department to assist and investigate the issue affecting your service. They will assess the problem and work towards restoring your connection as soon as possible.
We sincerely apologise for the frustration and inconvenience caused, and we appreciate your patience while this is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 May 2026, 20:02
Official
Dear Bulelwa
Thank you for bringing this matter to our attention.
Please be advised that we have escalated your query to our WiFi/LAN department to assist and investigate the issue affecting your service. They will assess the problem and work towards restoring your connection as soon as possible.
We sincerely apologise for the frustration and inconvenience caused, and we appreciate your patience while this is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
Please be advised that we have escalated your query to our WiFi/LAN department to assist and investigate the issue affecting your service. They will assess the problem and work towards restoring your connection as soon as possible.
We sincerely apologise for the frustration and inconvenience caused, and we appreciate your patience while this is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations