Disgruntled client due to lack of communication between MetroFibre and Webafrica. Disconnected even though I have paid.

I am Monicah with account 13739 , I used Webafrica for my internet services. When I joined them last year I was told I will be billed by MetroFibre GO and was given the MetroFibre Fibre banking details and they have been debating ever since.Last week i was disconnected despite making payment, I contacted them and was told I am.under Metro Fribre Direct and when I contact Direct they tell me to contact GO it then became a ping pong between Myself ? Direct and GO? I sent the proof of payment to the MetroFibre Finance department and i was told never to make payment to MetroFibre and that was it , they don't tell me that they will cancel debit order because as it stands my debit order with MetroFibre is still active . Today I am disconnected once again and I am in talks with WebAfrica and I am still waiting to be re-connected . What i understand is that EebAfrica and MetroFibre work together and when they make internal changes they don't communicate yo us clients . I have already made payment to MetroFibre I am.not understanding what am I being disconnected. Metro Fibre should have sent out communication that I will now be billed my Webafrica