1 reviews | Active since Apr 2024
Disgraceful service, poor organisation
This has to be the worst fibre service provider period!
1. They have repeatedly disconnected my services WITHOUT CHECKING whether the account is up to date or not. Then I as the client is always left frustrated and stranded without my WiFi connection.
2. In that frustration, when you contact their landline number - you’d swear you have a better chance at contacting a government office. MetroFibre is pathetic as a whole - but their contact lines are disgustingly poor!
3. It gets worse, their financial department is highly inefficient and *********** (Not sure whether it’s their systems or a personnel issue - take your pick). They have absolutely no idea what’s going on when you call regarding your account!
4. The cherry on top from this disgraceful organisation - When you email them the POP their response is shockingly unacceptable as they inform you that they cannot pick up your profile and even worse can’t locate your reference number - mind you that this was a reference number that THEY ALLOCATED TO ME AND MY PROFILE!
Overall, it’s just a sh*show going on in that organisation & I have reached my limit with how poor they are entirely!
Thank you for reaching out and for sharing your experience with us.
We appreciate you bringing your billing concerns to our attention and for your patience as we work to investigate and address the matter. We are actively looking into the issues you’ve highlighted and will be in touch to provide feedback and updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience with us.
We appreciate you bringing your billing concerns to our attention and for your patience as we work to investigate and address the matter. We are actively looking into the issues you’ve highlighted and will be in touch to provide feedback and updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your response is so generic and reeks of ‘copy and paste’
I do not need my complaint to be appreciated at all but I need my issue resolved, possibly even the cancellation of my affiliation with your organisation. In so doing, I need to spread awareness to other clients on this platform and the estates that I live in.
Your response is so generic and reeks of ‘copy and paste’
I do not need my complaint to be appreciated at all but I need my issue resolved, possibly even the cancellation of my affiliation with your organisation. In so doing, I need to spread awareness to other clients on this platform and the estates that I live in.