CS
Crystal S
1 reviews | Active since Apr 2024
20 Nov 2024, 16:43
Disconnected every month before the next premium is due! Pathetic service.
They disconnect the service before the month is over and don't care that we're working from home and have specific pay dates. Been with them for over a year and then they suddenly tell me I've been paying the incorrect premium for the package I was on and my account is currently in arrears. Called so many times to get more info and nobody can give me answers. Requested for a senior to callback but am waiting over a month for a callback. Useless! Don't waste your time and money.
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MetroFibre Networx's replyOfficial
20 Nov 2024, 16:59Dear Crystal
Thank you for reaching out and bringing this matter to our attention. Please accept our sincerest apologies for the poor experience you have had and the inconvenience caused by this situation.
We understand how frustrating this has been, especially given your reliance on a stable connection while working from home. We take your concerns very seriously and have escalated your query to our Finance Department for urgent attention and resolution.
They will investigate your account thoroughly and provide feedback as soon as possible. We appreciate your patience while we work to resolve this matter.
Should you have any additional concerns or require further assistance in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and bringing this matter to our attention. Please accept our sincerest apologies for the poor experience you have had and the inconvenience caused by this situation.
We understand how frustrating this has been, especially given your reliance on a stable connection while working from home. We take your concerns very seriously and have escalated your query to our Finance Department for urgent attention and resolution.
They will investigate your account thoroughly and provide feedback as soon as possible. We appreciate your patience while we work to resolve this matter.
Should you have any additional concerns or require further assistance in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Nov 2024, 16:59
Official
Dear Crystal
Thank you for reaching out and bringing this matter to our attention. Please accept our sincerest apologies for the poor experience you have had and the inconvenience caused by this situation.
We understand how frustrating this has been, especially given your reliance on a stable connection while working from home. We take your concerns very seriously and have escalated your query to our Finance Department for urgent attention and resolution.
They will investigate your account thoroughly and provide feedback as soon as possible. We appreciate your patience while we work to resolve this matter.
Should you have any additional concerns or require further assistance in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and bringing this matter to our attention. Please accept our sincerest apologies for the poor experience you have had and the inconvenience caused by this situation.
We understand how frustrating this has been, especially given your reliance on a stable connection while working from home. We take your concerns very seriously and have escalated your query to our Finance Department for urgent attention and resolution.
They will investigate your account thoroughly and provide feedback as soon as possible. We appreciate your patience while we work to resolve this matter.
Should you have any additional concerns or require further assistance in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations