1 reviews | Active since Mar 2016
Disappointment in Metrofibre line activation/deactivation
We have had the most frustrating experience with Metrofibre customer support. We are existing Metrofibre customers and spent, in total, more than an hour on hold trying to get a simple service like activating an existing Metrofibre line at our new residence and deactivating the line at our former residence. Understandably, some times may be busier at call centres than others; however, we have been unable to reach a single support/technical/ other person beyond the receptionist for three days. Furthermore, requesting a call back also yielded no results. We also tried the Metrofibre Support WhatsApp with zero success. The lines are still not activated and deactivated, resulting in no fibre connection at two residences and we seem unable to reach a single human being who could resolve the issue.
This type of "Customer Support" is unacceptable.
I hope this email finds you well. I sincerely apologize for the challenges you have faced in trying to activate your existing Metrofibre line at your new residence and deactivate the line at your former residence. I understand the frustration this situation has caused, and I am committed to resolving this matter for you as quickly as possible.
Upon reviewing the details provided, it seems we are unable to locate your service with the information given. To expedite the resolution, we kindly request your assistance in providing us with your account holder details. We will be in contact with you via email to gather the necessary information and initiate the change of address process.
Your experience is important to us, and we are dedicated to ensuring a swift resolution to get your services up and running at your new residence.
Thank you for your patience and understanding. We look forward to assisting you promptly.
Best Regards,
Marilize
I hope this email finds you well. I sincerely apologize for the challenges you have faced in trying to activate your existing Metrofibre line at your new residence and deactivate the line at your former residence. I understand the frustration this situation has caused, and I am committed to resolving this matter for you as quickly as possible.
Upon reviewing the details provided, it seems we are unable to locate your service with the information given. To expedite the resolution, we kindly request your assistance in providing us with your account holder details. We will be in contact with you via email to gather the necessary information and initiate the change of address process.
Your experience is important to us, and we are dedicated to ensuring a swift resolution to get your services up and running at your new residence.
Thank you for your patience and understanding. We look forward to assisting you promptly.
Best Regards,
Marilize