MW
Monique W
1 reviews | Active since Jan 2024
19 May 2026, 14:22
Disappointing Service Delivery
I requested a change of address on the 4th of May. I still do not have internet at my new address. Days go by without progress.
They determined an installation needs to be done on the 13th, 9 days after request was made. Now on the 19th nothing has been done.
Metrofibre used to be great but I will be changing my service provider after 5+ years.
Very disappointed
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Replies (1)
MetroFibre Networx's replyOfficial
19 May 2026, 14:39Dear Monique,
Thank you for taking the time to share your feedback.
Your concerns regarding the delays experienced with your change of address request and the outstanding installation at your new address have been noted. We are currently reviewing the relocation process, installation scheduling, and the progress of the request with the relevant teams to determine the cause of the delays.
We understand the frustration caused by being without connectivity following the relocation request, and further feedback will be provided once the matter has been fully assessed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the delays experienced with your change of address request and the outstanding installation at your new address have been noted. We are currently reviewing the relocation process, installation scheduling, and the progress of the request with the relevant teams to determine the cause of the delays.
We understand the frustration caused by being without connectivity following the relocation request, and further feedback will be provided once the matter has been fully assessed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 May 2026, 14:39
Official
Dear Monique,
Thank you for taking the time to share your feedback.
Your concerns regarding the delays experienced with your change of address request and the outstanding installation at your new address have been noted. We are currently reviewing the relocation process, installation scheduling, and the progress of the request with the relevant teams to determine the cause of the delays.
We understand the frustration caused by being without connectivity following the relocation request, and further feedback will be provided once the matter has been fully assessed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the delays experienced with your change of address request and the outstanding installation at your new address have been noted. We are currently reviewing the relocation process, installation scheduling, and the progress of the request with the relevant teams to determine the cause of the delays.
We understand the frustration caused by being without connectivity following the relocation request, and further feedback will be provided once the matter has been fully assessed.
Best regards,
Marilize
MetroFibre Complaints & Escalations