ZS
Zuzile S
1 reviews | Active since Aug 2020
09 Aug 2025, 16:28
Disappointing MetroFibre
I don’t think it’s fair that I can log a complaint on the 6 August that my network is donw, only to get someone to try and assist me on Saturday the 9th August who was also not able to help. Then im told to wait for Monday I mean how? I use this network for work now my job is on the line. I paid full amount and yet I have a whole week without assistant and network. HOMEWORKS, ASSIGNMENTS & WORK!!!
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Replies (1)
MetroFibre Networx's replyOfficial
09 Aug 2025, 16:31Dear Zuzile Sikhakhane
Thank you for reaching out and sharing your experience. We acknowledge the frustration caused by the downtime and the delay in assistance, especially given your reliance on the connection for work and studies.
Please note that your query has been escalated to the relevant team for urgent attention. We are actively looking into the matter to ensure that your service is restored and any further delays are avoided.
We appreciate your patience and will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience. We acknowledge the frustration caused by the downtime and the delay in assistance, especially given your reliance on the connection for work and studies.
Please note that your query has been escalated to the relevant team for urgent attention. We are actively looking into the matter to ensure that your service is restored and any further delays are avoided.
We appreciate your patience and will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Aug 2025, 16:31
Official
Dear Zuzile Sikhakhane
Thank you for reaching out and sharing your experience. We acknowledge the frustration caused by the downtime and the delay in assistance, especially given your reliance on the connection for work and studies.
Please note that your query has been escalated to the relevant team for urgent attention. We are actively looking into the matter to ensure that your service is restored and any further delays are avoided.
We appreciate your patience and will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience. We acknowledge the frustration caused by the downtime and the delay in assistance, especially given your reliance on the connection for work and studies.
Please note that your query has been escalated to the relevant team for urgent attention. We are actively looking into the matter to ensure that your service is restored and any further delays are avoided.
We appreciate your patience and will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations