DS
Dumisani S
1 reviews | Active since Dec 2023
04 Dec 2024, 19:28
Disappointing Metro fibre
What a horrible experience we've had with metro fibre. Our internet has been down since the the 30th November till today the 4th of December. We've called them every day only to be told that maintenance will appoint a contract who will contact us soon, which is lie obviously. For two days same story that the contract has been appointed but no call or anything. When we call they say they have escalated. How are you supposed to work from home without internet for so many days. I'm very disappointed and disgusted by metro fibre. Lost all hope in this company, I regret choosing this company for my fibre. Mfundo Nkosi
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
04 Dec 2024, 20:17Dear Dumisani,
Thank you for bringing your concerns to our attention. We deeply regret the frustration you've experienced with the ongoing connectivity difficulties and the delays in resolving the issue. Please accept our sincerest apologies for the inconvenience caused, especially in light of your work-from-home requirements.
We have escalated your concerns to the maintenance management team and raised them under your existing ticket 508160 to ensure that your case is prioritized and resolved as soon as possible. Rest assured, we are committed to addressing the matter and improving your service.
We appreciate your patience as we work to resolve this issue, and we will keep you updated on the progress.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We deeply regret the frustration you've experienced with the ongoing connectivity difficulties and the delays in resolving the issue. Please accept our sincerest apologies for the inconvenience caused, especially in light of your work-from-home requirements.
We have escalated your concerns to the maintenance management team and raised them under your existing ticket 508160 to ensure that your case is prioritized and resolved as soon as possible. Rest assured, we are committed to addressing the matter and improving your service.
We appreciate your patience as we work to resolve this issue, and we will keep you updated on the progress.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Dec 2024, 20:17
Official
Dear Dumisani,
Thank you for bringing your concerns to our attention. We deeply regret the frustration you've experienced with the ongoing connectivity difficulties and the delays in resolving the issue. Please accept our sincerest apologies for the inconvenience caused, especially in light of your work-from-home requirements.
We have escalated your concerns to the maintenance management team and raised them under your existing ticket 508160 to ensure that your case is prioritized and resolved as soon as possible. Rest assured, we are committed to addressing the matter and improving your service.
We appreciate your patience as we work to resolve this issue, and we will keep you updated on the progress.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We deeply regret the frustration you've experienced with the ongoing connectivity difficulties and the delays in resolving the issue. Please accept our sincerest apologies for the inconvenience caused, especially in light of your work-from-home requirements.
We have escalated your concerns to the maintenance management team and raised them under your existing ticket 508160 to ensure that your case is prioritized and resolved as soon as possible. Rest assured, we are committed to addressing the matter and improving your service.
We appreciate your patience as we work to resolve this issue, and we will keep you updated on the progress.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations