Disappointing Experience with MetroFibre's False Promises and Poor Customer Service

I recently upgraded my internet service with MetroFibre to the 1000/1000 Mbps plan, expecting a significant boost in speed and reliability. However, it has been a frustrating two months, and I'm compelled to share my disappointing experience.

Despite paying for the upgraded service, I have yet to receive the promised speed. I've had a technician visit my premises, and after thorough investigation, it was determined that the fault lies with MetroFibre, not on my end. The real issue here is the abysmal customer service I've encountered throughout this ordeal.

Numerous emails and tickets have been submitted, but the responses from MetroFibre have been both unhelpful and inadequate. Instead of addressing the problem, their customer support seems more interested in asking irrelevant questions about my laptop, creating the impression that they are attempting to shift the blame.

What's truly disheartening is the company's lack of accountability. Initially, they claimed the issue was a server setting problem, but after two months, the problem persists, and I'm left without the service I'm paying for.

To make matters worse, when I posted a review on Hello Peter detailing my grievances, a MetroFibre representative responded by insisting that my claims were untrue. This is not only false but also demonstrates a disregard for customer concerns. Thankfully, I have documentation, including emails and ticket numbers, to substantiate my case.

In summary, my experience with MetroFibre has been characterized by false promises, poor customer service, and an unwillingness to address the issues at hand. As a paying customer, I find this level of service unacceptable, and I hope my review serves as a cautionary tale for others considering MetroFibre as their service provider. It's been two months without a resolution, and the lack of effort on MetroFibre's part is both frustrating and disappointing.