1 reviews | Active since Oct 2019
Disappointing Experience with Metro Fibre - Strong Caution Advised
I am writing to express my profound disappointment with the ongoing issues I have been facing regarding my internet connection. Despite reporting the problems, including an unresolved inverter connection, I have not received any feedback or seen improvement in the service.
This situation has severely impacted my work, causing disruptions to online meetings and hindering my overall productivity. The lack of resolution and communication is highly frustrating, and I am left with no choice but to voice my dissatisfaction.
To be honest, I am so dissatisfied with the service that I would rate it even below zero if possible. I cannot, in good conscience, recommend Metro Fibre as an ISP, not even to my worst enemy. The unresolved issues and lack of support have left me feeling trapped, unable to switch to a better ISP.
For those reading this message, I strongly advise considering Clear Access as an alternative ISP. I had a positive experience with them before moving, and I regret not being able to continue using their services in my current location due to Metro Fibre limitations.
I hope this feedback serves as an opportunity for improvement. I genuinely wish for a swift resolution to my connectivity issues but feel compelled to share my experience for the benefit of others.
Sincerely, Support ticket 196474
To better manage my expectations and plan accordingly, I kindly request specific timelines for the resolution of the internet connection and other related issues. Having a clear timeframe will greatly assist me in understanding when I can expect a reliable internet service.
I understand that technical challenges may take time to address, but having a transparent communication on expected timelines would go a long way in alleviating the frustration and inconvenience caused by the service disruptions.
To better manage my expectations and plan accordingly, I kindly request specific timelines for the resolution of the internet connection and other related issues. Having a clear timeframe will greatly assist me in understanding when I can expect a reliable internet service.
I understand that technical challenges may take time to address, but having a transparent communication on expected timelines would go a long way in alleviating the frustration and inconvenience caused by the service disruptions.