1 reviews | Active since Jan 2024
Disappointing delays
I am still waiting for my internet access to be activated. Firstly, the gut that came to install the fibre line in my house damaged my geyser where he climbed into the ceiling and cracked the ceiling by my Bedroom ceiling when he installed the cable. I have made enquiries and sent pictures but no response.
Secondly, the fibre was installed and router however no internet access not activated yet. I phoned and was informed by Trish that she will escalate activation. The following day still nothing. I phoned Mweb as I ordered metro fibre via them and when I phoned I was informed that no activation has been logged on the device?? I phoned metro fibre again and Lerato said Trish will phone me back again and I still waiting.
Would not recommend.
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the challenges you’ve encountered with your installation and activation process. We understand how frustrating this must be and are committed to resolving these issues promptly.
We have reached out to you via your existing fault ticket 484556 to provide direct assistance. We will continue to follow up on this ticket to ensure that both your activation and the reported property damage are addressed as a matter of priority.
Thank you for your patience and for allowing us the opportunity to assist. Should you need further support, please feel free to respond to fault ticket 484556 via email.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the challenges you’ve encountered with your installation and activation process. We understand how frustrating this must be and are committed to resolving these issues promptly.
We have reached out to you via your existing fault ticket 484556 to provide direct assistance. We will continue to follow up on this ticket to ensure that both your activation and the reported property damage are addressed as a matter of priority.
Thank you for your patience and for allowing us the opportunity to assist. Should you need further support, please feel free to respond to fault ticket 484556 via email.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations