Disappointed with their poor communication

Dear Mutondi 

Thank you for bringing your concerns to our attention.

We acknowledge your frustration regarding the communication received and the impact this matter has had on your account status. Your feedback regarding the lack of follow-up after you had already taken the necessary steps has been noted.

The matter will be escalated to the relevant department for urgent review, including the communication history and the handover process. The team will investigate further and provide feedback accordingly.

Thank you for your patience and understanding while the matter is being attended to.

Kind regards, 
 Sibonisile 
MetroFibre Complaints & Escalations