LM
Lindiwe M
1 reviews | Active since Apr 2023
22 Dec 2025, 11:32
Disappointed with Activation process
Did a Change of address of which installation was done in Saturday, I'm supposed to be logged in ass I work from home but still wifi hasn't been activated, I've sent numerous emails ,called numerous times being told they've flagged it urgent but still nothing, it's just activation that I was told within 24 hours it's not 2 days I'm very disappointed.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
22 Dec 2025, 11:51Dear Lindiwe Motsoeneng
Thank you for reaching out and for explaining the challenges you are experiencing.
The delay in activating your WiFi following the change of address and completion of the installation is fully understood, especially given that you rely on the service for working from home. Being advised of a 24-hour activation timeframe and then experiencing a longer delay is not the experience intended.
Your activation request has now been escalated as urgent to the relevant team for immediate attention. The repeated follow-ups you have already made are acknowledged, and this matter is being prioritised to ensure resolution as quickly as possible.
Updates will be provided as soon as activation is confirmed. Thank you for your continued patience while this issue receives the attention it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for explaining the challenges you are experiencing.
The delay in activating your WiFi following the change of address and completion of the installation is fully understood, especially given that you rely on the service for working from home. Being advised of a 24-hour activation timeframe and then experiencing a longer delay is not the experience intended.
Your activation request has now been escalated as urgent to the relevant team for immediate attention. The repeated follow-ups you have already made are acknowledged, and this matter is being prioritised to ensure resolution as quickly as possible.
Updates will be provided as soon as activation is confirmed. Thank you for your continued patience while this issue receives the attention it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Dec 2025, 11:51
Official
Dear Lindiwe Motsoeneng
Thank you for reaching out and for explaining the challenges you are experiencing.
The delay in activating your WiFi following the change of address and completion of the installation is fully understood, especially given that you rely on the service for working from home. Being advised of a 24-hour activation timeframe and then experiencing a longer delay is not the experience intended.
Your activation request has now been escalated as urgent to the relevant team for immediate attention. The repeated follow-ups you have already made are acknowledged, and this matter is being prioritised to ensure resolution as quickly as possible.
Updates will be provided as soon as activation is confirmed. Thank you for your continued patience while this issue receives the attention it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for explaining the challenges you are experiencing.
The delay in activating your WiFi following the change of address and completion of the installation is fully understood, especially given that you rely on the service for working from home. Being advised of a 24-hour activation timeframe and then experiencing a longer delay is not the experience intended.
Your activation request has now been escalated as urgent to the relevant team for immediate attention. The repeated follow-ups you have already made are acknowledged, and this matter is being prioritised to ensure resolution as quickly as possible.
Updates will be provided as soon as activation is confirmed. Thank you for your continued patience while this issue receives the attention it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
LM
Lindiwe M's updateReviewer Update
22 Dec 2025, 12:54It's just activation why is it taking so long ,if it's marked as Urgent it should be sorted right now ,I'm already in trouble at work cause I haven't logged in 2 days,how long is this going to take ?
LM
Lindiwe M's update22 Dec 2025, 12:54
Reviewer Update
It's just activation why is it taking so long ,if it's marked as Urgent it should be sorted right now ,I'm already in trouble at work cause I haven't logged in 2 days,how long is this going to take ?
LM
Lindiwe M's updateReviewer Update
22 Dec 2025, 16:42It's end of business hours and still no response no feedback this means tomorrow I won't be working again . I regret ever signing up with you guys very incompetence .
LM
Lindiwe M's update22 Dec 2025, 16:42
Reviewer Update
It's end of business hours and still no response no feedback this means tomorrow I won't be working again . I regret ever signing up with you guys very incompetence .