Disappointed for the second time in a space of 2 months

This is the second time I am being disappointed woth the service at metrofibre. I called the customer operations centre at 14h00 regarding an issue with my router. A lady assisted me and told me that further investigation will be done with my issue. 2 hours later I still haven't been assisted. I called again at 16h00 and still the customer operators still gave me the same story. This is highly frustrating as it is now affecting me as I work from home. I wouldn't recommend this company to anyone.