Disappointed by Metrofibre: Unresolved Billing and Poor Support

I have had a very challenging experience with Metrofibre, making it one of the worst ISPs I've dealt with. A significant issue I encountered was their handling of a billing problem. Despite their 30-day cancellation policy, I was continually charged for several months for a service I had already cancelled.

I have reached out to them numerous times for further action but unfortunately received no substantive response or follow-up from their end.

Compared to other ISPs, Metrofibre's support process and online portal did not meet my expectations, which was disappointing. As a result, I am now in a situation where I am owed a considerable amount of money. Given my experiences with their billing and support systems, I am concerned about the likelihood of recovering these funds without potentially considering legal action.

Based on my personal experience, I would suggest exercising great caution if you are considering Metrofibre as your ISP.