ML
Miss L
1 reviews | Active since Sept 2024
04 Mar 2026, 18:41
Disappointed and frustrated
I really am not one to complain! But I am so fed up !!!! Am I the only one ? Clearly not! I wish I could -5 stars! I have been trying to get through to Metrofibre Go since Monday ,my line is down ,they have not responded to 5 calls (where I was not even answered but waited for close to 7mins ,left my number no call back) ; WhatsApp line which is useless ; AI bot which finds you a human for 3 days ; emails with 3 different ticket numbers-why am I wasting my time !? I have to find alternative methods to work from home since I have no network since Saturday ! What on earth ? Or have they been attacked by bombs in the mix of trying to get us agents to assist ?
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Replies (2)
MetroFibre Networx's replyOfficial
04 Mar 2026, 19:25Dear Miss L
We understand how frustrating and exhausting this situation must be, especially after multiple attempts to reach us without receiving assistance. Being without internet since Saturday while working from home is highly disruptive, and the experience you’ve described is not the standard we aim to deliver.
Your time and effort in trying to resolve this have not gone unnoticed, and restoring your connectivity as quickly as possible is now the priority.
Thank you for your continued patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Mar 2026, 19:25
Official
Dear Miss L
We understand how frustrating and exhausting this situation must be, especially after multiple attempts to reach us without receiving assistance. Being without internet since Saturday while working from home is highly disruptive, and the experience you’ve described is not the standard we aim to deliver.
Your time and effort in trying to resolve this have not gone unnoticed, and restoring your connectivity as quickly as possible is now the priority.
Thank you for your continued patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
ML
Miss L's updateReviewer Update
05 Mar 2026, 11:54This response is very fast ;just not as fast as the turnaround for the issue at hand .
Your response is literally just repetition of what I stated as my frustration . And a very generic response .
All I’m asking is for feedback as to the progress of resolving the issue.
How do you even know who you are responding to ? In order to follow up with my account and connectivity !?!
Argh man this is even more frustrating than the initial complaint!
Your response is literally just repetition of what I stated as my frustration . And a very generic response .
All I’m asking is for feedback as to the progress of resolving the issue.
How do you even know who you are responding to ? In order to follow up with my account and connectivity !?!
Argh man this is even more frustrating than the initial complaint!
ML
Miss L's update05 Mar 2026, 11:54
Reviewer Update
This response is very fast ;just not as fast as the turnaround for the issue at hand .
Your response is literally just repetition of what I stated as my frustration . And a very generic response .
All I’m asking is for feedback as to the progress of resolving the issue.
How do you even know who you are responding to ? In order to follow up with my account and connectivity !?!
Argh man this is even more frustrating than the initial complaint!
Your response is literally just repetition of what I stated as my frustration . And a very generic response .
All I’m asking is for feedback as to the progress of resolving the issue.
How do you even know who you are responding to ? In order to follow up with my account and connectivity !?!
Argh man this is even more frustrating than the initial complaint!