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chelsea G
1 reviews | Active since May 2017
12 Dec 2021, 08:46
Disappointed
I am really let down with the customer service received from metrofibre... I mean in today's times with people working from home one can not tell me that it's take 3-4 working days to get a technician... I have had no wifi since yesterday and nobody can tell me why... I honestly wish there was another network available in my complex because this is ridiculous..I've been with you guys only a month and I must say it hasn't been pleasant
Helpful (0)
Replies (6)0
Replies (6)cG
chelsea G's updateReviewer Update
12 Dec 2021, 17:02Well communication on what the issue is would be highly appreciated... if I do not call to find out noone communicates to say what the issue or which department it's with... I mean alternative plans need to be made if I'm working from home
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chelsea G's update12 Dec 2021, 17:02
Reviewer Update
Well communication on what the issue is would be highly appreciated... if I do not call to find out noone communicates to say what the issue or which department it's with... I mean alternative plans need to be made if I'm working from home
MetroFibre Networx's replyOfficial
13 Dec 2021, 07:51Hi Chelsea,
I sincerely apologize for all the inconvenience you have been experiencing.
Kindly be advised that your ticket was escalated to our Maintenance team to investigate and assist accordingly.
Kind Regards
MetroFibre
I sincerely apologize for all the inconvenience you have been experiencing.
Kindly be advised that your ticket was escalated to our Maintenance team to investigate and assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply13 Dec 2021, 07:51
Official
Hi Chelsea,
I sincerely apologize for all the inconvenience you have been experiencing.
Kindly be advised that your ticket was escalated to our Maintenance team to investigate and assist accordingly.
Kind Regards
MetroFibre
I sincerely apologize for all the inconvenience you have been experiencing.
Kindly be advised that your ticket was escalated to our Maintenance team to investigate and assist accordingly.
Kind Regards
MetroFibre
cG
chelsea G's updateReviewer Update
13 Dec 2021, 16:10So your technician came and couldn't solve the issue... my internet it still down
cG
chelsea G's update13 Dec 2021, 16:10
Reviewer Update
So your technician came and couldn't solve the issue... my internet it still down
MetroFibre Networx's replyOfficial
13 Dec 2021, 16:45Good Day Chelsea
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
Kind Regards
MetroFibre
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
Kind Regards
MetroFibre
MetroFibre Networx's reply13 Dec 2021, 16:45
Official
Good Day Chelsea
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
Kind Regards
MetroFibre
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
Kind Regards
MetroFibre
cG
chelsea G's updateReviewer Update
14 Dec 2021, 13:16Still no response
cG
chelsea G's update14 Dec 2021, 13:16
Reviewer Update
Still no response
MetroFibre Networx's replyOfficial
17 Dec 2021, 07:13Hi Mark
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
MetroFibre Networx's reply17 Dec 2021, 07:13
Official
Hi Mark
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre
We trust you are doing well
We sincerely apologize for all the inconvenience caused.
We do understand your frustration with you not receiving any feedback from MetroFibre.
Please be advised that we did investigate the your query and did do a follow up.
Kindly note that we did issue your ticket and it was prioritized.
Kind Regards
MetroFibre