Disappointed

I app**** to install fibre at my home in Nov'21 requesting activation beginning Dec'21, with the plan to process initial payment end of Dec'21, of which I had communicated. After telephonically confirming with MetroFibre of my total initial total cost and after receiving a Purchase Order confirming this cost, I was satisfied that the cost was within my budget and proceeded with my application. I was contacted by MetroFibre for installation, which I explained that I need fibre as of the 01 Dec'21. I was informed that a technician may not be available during that period but advised that installation be done on the Monday 22 Nov'21 as a technician was available on that day of which I agreed. Fibre was then installed and the technical team connected my home a few days later. On 01 Dec'21 I received an invoice indicating the cost of installation & connectivity charge from the time installation took place(without connection) & cost for the month of Dec'21. I queried the installation cost & connectivity charge(without connection) with Metrofibre. Finance responded to correct the connectivity charge but will take up the installation cost with the 'Support Team'. I received a response from the 'Support Team' stating that I'm liable to pay the installation cost. The fibre works well in my Witbank, however due to lack of communication & dishonesty from Metrofibre I have cancelled my subscription today.