VS
Vanessa S
1 reviews | Active since Sept 2023
20 Nov 2023, 07:47
Despicable Service & *********** Staff
For 6 months I’ve had incorrect billings. Despite numerous calls and emails, promises every month to rectify nothing as been done. I opted for the R799 contract and have been charged R1299. They also charged me installation fees even though my complex did a bulk wiring. As a pensioner I simply cannot afford this monthly charge. I am too sacred not to pay in case they blacklist me. If I cancel the subscription they I won’t get my refund. They are holding me to ransom. Please can you assist. Thanks
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MetroFibre Networx's replyOfficial
20 Nov 2023, 09:32Dear Vanessa
I apologize for the inconvenience you've experienced with your billing. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your billing concerns, could you please provide us with your accountholder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Thank you for bringing this to our attention.
Kind Regards
Marilize
I apologize for the inconvenience you've experienced with your billing. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your billing concerns, could you please provide us with your accountholder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Thank you for bringing this to our attention.
Kind Regards
Marilize
MetroFibre Networx's reply20 Nov 2023, 09:32
Official
Dear Vanessa
I apologize for the inconvenience you've experienced with your billing. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your billing concerns, could you please provide us with your accountholder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Thank you for bringing this to our attention.
Kind Regards
Marilize
I apologize for the inconvenience you've experienced with your billing. I understand the frustration this situation has caused, and I assure you that we are committed to resolving it promptly.
Upon reviewing the information you provided, we are unable to locate your service details. To assist you further and address your billing concerns, could you please provide us with your accountholder details? We will reach out to you via email to request the necessary information.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them, and we'll do our best to assist you.
Thank you for bringing this to our attention.
Kind Regards
Marilize