ZC
Zander C
1 reviews | Active since Feb 2023
28 Mar 2023, 17:33
Despicable Poor service and Communication
Thought they were the best, can not even confirm what their technicians still needs to do, only the splicing @ the manhole said 28th of March just after 17h00 and still no one. ONT and everything inside house, but no connection. I will not recommend them to anyone anymore. Since 21st of March I am struggling just to get the splicing sorted. Poor poor service and communication.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
28 Mar 2023, 20:35Good evening Zander,
I sincerely apologize for the level of service you have received from our contractors as this is not the image Metrofibre portrays to our customers.
We are escalating this matter as per our telephonic conversation to our Maintenance team for further investigation.
I am also asking that our activations team assist asap with getting this line up and running.
Have a lovely week further.
Kindest Regards
Clarisa
Metrofibre
I sincerely apologize for the level of service you have received from our contractors as this is not the image Metrofibre portrays to our customers.
We are escalating this matter as per our telephonic conversation to our Maintenance team for further investigation.
I am also asking that our activations team assist asap with getting this line up and running.
Have a lovely week further.
Kindest Regards
Clarisa
Metrofibre
MetroFibre Networx's reply28 Mar 2023, 20:35
Official
Good evening Zander,
I sincerely apologize for the level of service you have received from our contractors as this is not the image Metrofibre portrays to our customers.
We are escalating this matter as per our telephonic conversation to our Maintenance team for further investigation.
I am also asking that our activations team assist asap with getting this line up and running.
Have a lovely week further.
Kindest Regards
Clarisa
Metrofibre
I sincerely apologize for the level of service you have received from our contractors as this is not the image Metrofibre portrays to our customers.
We are escalating this matter as per our telephonic conversation to our Maintenance team for further investigation.
I am also asking that our activations team assist asap with getting this line up and running.
Have a lovely week further.
Kindest Regards
Clarisa
Metrofibre
ZC
Zander C's updateReviewer Update
29 Mar 2023, 11:19Hi Clarisa,
Thank you for your time as well as your effort, within 3 hours time just after our conversation, the line was active. And I do understand that you as MetroFibre uses contractors to do some of your technical work, and they set MetroFibre in a BAD light.
It sometimes helps to escalate a matter on other platforms, as I discussed with you, multiple times I contacted and interacted with MetroFibre staff with no success.
But you Clarisa went the extra mile, thank you very much.
Kindest Regards,
Zander
Thank you for your time as well as your effort, within 3 hours time just after our conversation, the line was active. And I do understand that you as MetroFibre uses contractors to do some of your technical work, and they set MetroFibre in a BAD light.
It sometimes helps to escalate a matter on other platforms, as I discussed with you, multiple times I contacted and interacted with MetroFibre staff with no success.
But you Clarisa went the extra mile, thank you very much.
Kindest Regards,
Zander
ZC
Zander C's update29 Mar 2023, 11:19
Reviewer Update
Hi Clarisa,
Thank you for your time as well as your effort, within 3 hours time just after our conversation, the line was active. And I do understand that you as MetroFibre uses contractors to do some of your technical work, and they set MetroFibre in a BAD light.
It sometimes helps to escalate a matter on other platforms, as I discussed with you, multiple times I contacted and interacted with MetroFibre staff with no success.
But you Clarisa went the extra mile, thank you very much.
Kindest Regards,
Zander
Thank you for your time as well as your effort, within 3 hours time just after our conversation, the line was active. And I do understand that you as MetroFibre uses contractors to do some of your technical work, and they set MetroFibre in a BAD light.
It sometimes helps to escalate a matter on other platforms, as I discussed with you, multiple times I contacted and interacted with MetroFibre staff with no success.
But you Clarisa went the extra mile, thank you very much.
Kindest Regards,
Zander