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Desmion
1 reviews | Active since Feb 2024
29 Feb 2024, 10:04
Desmion vd Westhuizen
They chopped of one of my sprinkler system pipes when digging to put the fiber in the ground. They did not mention it to me and I found out when switching on my sprinkler system the next day.
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MetroFibre Networx's replyOfficial
29 Feb 2024, 10:14Dear Desmion
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the damage to your sprinkler system during the installation of the fiber.
To assist you further and initiate the resolution process, we have sent an email to the address associated with your account. In this email, you will find a request for relevant photos of the reported damages and a complaints form for you to complete.
We kindly ask that you respond to our email with the requested photos and the completed complaints form at your earliest convenience. This will enable us to raise the matter with our installations team for investigation and resolution.
We appreciate your cooperation in this matter and apologize for any inconvenience caused. Please do not hesitate to contact us if you require any further assistance.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the damage to your sprinkler system during the installation of the fiber.
To assist you further and initiate the resolution process, we have sent an email to the address associated with your account. In this email, you will find a request for relevant photos of the reported damages and a complaints form for you to complete.
We kindly ask that you respond to our email with the requested photos and the completed complaints form at your earliest convenience. This will enable us to raise the matter with our installations team for investigation and resolution.
We appreciate your cooperation in this matter and apologize for any inconvenience caused. Please do not hesitate to contact us if you require any further assistance.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply29 Feb 2024, 10:14
Official
Dear Desmion
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the damage to your sprinkler system during the installation of the fiber.
To assist you further and initiate the resolution process, we have sent an email to the address associated with your account. In this email, you will find a request for relevant photos of the reported damages and a complaints form for you to complete.
We kindly ask that you respond to our email with the requested photos and the completed complaints form at your earliest convenience. This will enable us to raise the matter with our installations team for investigation and resolution.
We appreciate your cooperation in this matter and apologize for any inconvenience caused. Please do not hesitate to contact us if you require any further assistance.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the damage to your sprinkler system during the installation of the fiber.
To assist you further and initiate the resolution process, we have sent an email to the address associated with your account. In this email, you will find a request for relevant photos of the reported damages and a complaints form for you to complete.
We kindly ask that you respond to our email with the requested photos and the completed complaints form at your earliest convenience. This will enable us to raise the matter with our installations team for investigation and resolution.
We appreciate your cooperation in this matter and apologize for any inconvenience caused. Please do not hesitate to contact us if you require any further assistance.
Kind Regards
Marilize
MetroFibre Complaints