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TM
Thokozani M

1 reviews | Active since Feb 2023

04 Mar 2023, 10:45

Deplorable Service

If I could rate 0 stars I would. I cannot wait till my contract ends and I be rid of them. The service is deplorable. I have been without service for 4 days and counting. There is no channel I didn't use to try to get the issue resolved. All I get is disinterested consultants. I work from home and I need wifi in the house at all times. This is the worst provider I've ever dealt with. I would not recommend it at all. I will make sure no one I know is subjected to this deplorable service. I will use all platforms accessible to me to warn people to stay away. I have never been so frustrated

0
Replies (6)
MetroFibre Networx
MetroFibre Networx's reply04 Mar 2023, 12:45
Official
Good day, Thokozani

Please accept our apologies for the inconvenience.
We have located fault ticket 264678 logged by your internet service provider.

Kindly note we are awaiting feedback from our Network Operations Centre and will revert shortly.

Kind Regards
Marilize
MetroFibre

TM
Thokozani M's update04 Mar 2023, 15:40
Reviewer Update
Hi Marilize

Thank you for your message. Is there an ETA for this as I haven't received any feedback since I called this morning and spoke to yet another disinterested consultant. I pay a monthly account fee, I've spent over R500 to buy data to continue working and a further R200 to buy airtime to call you guys because the option to have someone call you back hasn't worked for me. As I type this I'm on yetbanother call where I was put on hold for 15minutes. I am not able to login to the customer portal to track tickets either. I'm not sure what I did to deserve this as I've been a loyal customer and never missed a payment. It looks like another day will go by where I don't have wifi and I have to cough up more money for data and airtime.
MetroFibre Networx
MetroFibre Networx's reply04 Mar 2023, 16:19
Official
Good day, Thokozani

Please note that, as per the latest feedback received, your fault ticket has been sent to the Optical Engineering department for further investigation. 

We thank you for your patience as we work to restore your services as soon as possible.

Kind Regards
Marilize
MetroFibre
TM
Thokozani M's update05 Mar 2023, 08:40
Reviewer Update
Hi Marilize

Today is day 5 without wifi.

Do you think I will get assistance today?
TM
Thokozani M's update06 Mar 2023, 09:27
Reviewer Update
Hi Marilize

Today is day 6 without wifi.

Do you think I will get assistance today?
MetroFibre Networx
MetroFibre Networx's reply06 Mar 2023, 14:48
Official
Good afternoon Thokozani, 

We apologize for the delay in response as we were awaiting feedback from the teams. 

Please note that this matter is with our Network Operations Escalations Team.

Our contractors will be in contact with you.

Kind Regards
Clarisa
Metrofibre