TG
Tony G
1 reviews | Active since Jun 2020
09 Jun 2020, 11:43
Deplorable service
First time I have ever complained on social media but I have no choice. I have been down three times in three months. I have now been down for 7 days. I work from home not because of "Lock Down" but it's how I earn my livelihood. Not one call, no ones knows when the fibre will be repaired, after I have made mutltiple calls. Not concerned about going over their SLA agreement.....attitude is take or leave. it.
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MetroFibre Networx's replyOfficial
10 Jun 2020, 15:06Dear Tony
Thank you for your message. Kindly supply us with your ISP Details (if you are signed up with another ISP than MetroFibre), full account details, full contact details as well as ticket number so that we can escalate this problem to the correct department.
Thanking you in advance,
The MetroFibre Team
Thank you for your message. Kindly supply us with your ISP Details (if you are signed up with another ISP than MetroFibre), full account details, full contact details as well as ticket number so that we can escalate this problem to the correct department.
Thanking you in advance,
The MetroFibre Team
MetroFibre Networx's reply10 Jun 2020, 15:06
Official
Dear Tony
Thank you for your message. Kindly supply us with your ISP Details (if you are signed up with another ISP than MetroFibre), full account details, full contact details as well as ticket number so that we can escalate this problem to the correct department.
Thanking you in advance,
The MetroFibre Team
Thank you for your message. Kindly supply us with your ISP Details (if you are signed up with another ISP than MetroFibre), full account details, full contact details as well as ticket number so that we can escalate this problem to the correct department.
Thanking you in advance,
The MetroFibre Team