PS
Puleng S
1 reviews | Active since Dec 2023
31 Jan 2024, 08:52
Demanding refund and cancel contract!!!
I'm writing this on behalf of my little sister. Her router had been off since last week Monday, no network and when she calls you told her you'll send a technician to assist on Thursday last week the person never showed up and she called again as she wanted to find out when will the technician show up and she was told that you guys are scared of coming as "you'll get beaten" your words. Fast forward you deducted money from her account but she is not getting any services from you.
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MetroFibre Networx's replyOfficial
31 Jan 2024, 16:40Dear Puleng
I appreciate you bringing this matter to our attention, and I apologize for the inconvenience your sister has faced with her service. I want to assure you that we take such concerns seriously, and we are committed to resolving this issue promptly.
Upon reviewing the situation, it has been brought to our attention that our technicians are currently unable to enter the residential area due to serious safety concerns. We sincerely apologize for any inconvenience caused by this situation.
Our top priority is the safety of our technicians and customers. Once the area is deemed safe for entry, we will immediately proceed with the necessary fiber repairs to restore the service fully.
In recognition of the timeframe your sister has been without service, we will initiate a credit investigation with our support team once the service has been fully restored. This will ensure that the account is appropriately credited for the period of service disruption.
We appreciate your understanding and patience as we work towards a resolution.
Thank you for bringing this to our attention, and we look forward to restoring your sister's service soon.
Best regards,
Marilize
I appreciate you bringing this matter to our attention, and I apologize for the inconvenience your sister has faced with her service. I want to assure you that we take such concerns seriously, and we are committed to resolving this issue promptly.
Upon reviewing the situation, it has been brought to our attention that our technicians are currently unable to enter the residential area due to serious safety concerns. We sincerely apologize for any inconvenience caused by this situation.
Our top priority is the safety of our technicians and customers. Once the area is deemed safe for entry, we will immediately proceed with the necessary fiber repairs to restore the service fully.
In recognition of the timeframe your sister has been without service, we will initiate a credit investigation with our support team once the service has been fully restored. This will ensure that the account is appropriately credited for the period of service disruption.
We appreciate your understanding and patience as we work towards a resolution.
Thank you for bringing this to our attention, and we look forward to restoring your sister's service soon.
Best regards,
Marilize
MetroFibre Networx's reply31 Jan 2024, 16:40
Official
Dear Puleng
I appreciate you bringing this matter to our attention, and I apologize for the inconvenience your sister has faced with her service. I want to assure you that we take such concerns seriously, and we are committed to resolving this issue promptly.
Upon reviewing the situation, it has been brought to our attention that our technicians are currently unable to enter the residential area due to serious safety concerns. We sincerely apologize for any inconvenience caused by this situation.
Our top priority is the safety of our technicians and customers. Once the area is deemed safe for entry, we will immediately proceed with the necessary fiber repairs to restore the service fully.
In recognition of the timeframe your sister has been without service, we will initiate a credit investigation with our support team once the service has been fully restored. This will ensure that the account is appropriately credited for the period of service disruption.
We appreciate your understanding and patience as we work towards a resolution.
Thank you for bringing this to our attention, and we look forward to restoring your sister's service soon.
Best regards,
Marilize
I appreciate you bringing this matter to our attention, and I apologize for the inconvenience your sister has faced with her service. I want to assure you that we take such concerns seriously, and we are committed to resolving this issue promptly.
Upon reviewing the situation, it has been brought to our attention that our technicians are currently unable to enter the residential area due to serious safety concerns. We sincerely apologize for any inconvenience caused by this situation.
Our top priority is the safety of our technicians and customers. Once the area is deemed safe for entry, we will immediately proceed with the necessary fiber repairs to restore the service fully.
In recognition of the timeframe your sister has been without service, we will initiate a credit investigation with our support team once the service has been fully restored. This will ensure that the account is appropriately credited for the period of service disruption.
We appreciate your understanding and patience as we work towards a resolution.
Thank you for bringing this to our attention, and we look forward to restoring your sister's service soon.
Best regards,
Marilize