Delay in installing

Eight days ago we submitted our application for a connection and since then we have been facing delay upon delay in getting any progress. The delay was caused by the fact that the person assisting us (Valencia Samuels) was unable to properly note down the correct physical address despite us sending her our lease agreement (which had the address). She then sent a technical team to do a survey, the technical team arrived and did the survey but even after their arrival, she still wasn’t able to locate the address. We even offered to send her a PIN geo location via Whatsapp and she still couldn’t locate it. We also extensively, tried to describe our location via a voice call, she still wasn’t able to locate it. It has been 8 days now since we first made contact and submitted our application.

I would like to say that we are highly disappointed in Metrofibre’s service, we were under the impression that we would receive great service but that unfortunately hasn’t happened.