OM
Onalerona M
1 reviews | Active since Mar 2023
05 Mar 2024, 21:00
Definitely not on my recommendations' list
I've since been waiting for a technician to be sent to my house to complete the installation & line activation. I've been waiting since last year.😞
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Replies (1)
MetroFibre Networx's replyOfficial
06 Mar 2024, 08:28Dear Onalerona
We understand your frustration and apologize for the delay in completing your installation and activating your line.
To expedite the process and address your concerns, we have sent an email to the address provided in your complaint. In this email, we have requested feedback on your order and further information regarding the fibre equipment installed inside your residence.
Kindly respond to our email with the relevant information at your earliest convenience. This will allow us to assist you in progressing your order and activating your service promptly.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints
We understand your frustration and apologize for the delay in completing your installation and activating your line.
To expedite the process and address your concerns, we have sent an email to the address provided in your complaint. In this email, we have requested feedback on your order and further information regarding the fibre equipment installed inside your residence.
Kindly respond to our email with the relevant information at your earliest convenience. This will allow us to assist you in progressing your order and activating your service promptly.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply06 Mar 2024, 08:28
Official
Dear Onalerona
We understand your frustration and apologize for the delay in completing your installation and activating your line.
To expedite the process and address your concerns, we have sent an email to the address provided in your complaint. In this email, we have requested feedback on your order and further information regarding the fibre equipment installed inside your residence.
Kindly respond to our email with the relevant information at your earliest convenience. This will allow us to assist you in progressing your order and activating your service promptly.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints
We understand your frustration and apologize for the delay in completing your installation and activating your line.
To expedite the process and address your concerns, we have sent an email to the address provided in your complaint. In this email, we have requested feedback on your order and further information regarding the fibre equipment installed inside your residence.
Kindly respond to our email with the relevant information at your earliest convenience. This will allow us to assist you in progressing your order and activating your service promptly.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints