Deceptive Practices and Unfulfilled Commitments: A Metro Fiber Customer's Disheartening Experience"

I am writing to express my dissatisfaction and raise a formal complaint regarding the procurement process of Metro Fiber services under the guidance of Subcontractor Lucinda Du Preez.

Upon initial engagement, I re**** on information provided by Ms. Du Preez, who assured me of the imminent supply of two additional routers for installation on my property. Despite my initial hesitation to sign the agreement, her reassurances led me to believe in the timely fulfillment of this commitment. Regrettably, it has come to my attention, only after directly contacting Metro Fiber, that I have been enrolled under false pretenses. I firmly believe that accountability for this situation should not rest upon my shoulders, as I, as a client, was subjected to deception. The principles of equitable customer treatment seem to have been overlooked in this instance. I am resolute in my unwillingness to endure such treatment and am determined to escalate this matter further.My primary objective in pursuing this course of action is to prevent the recurrence of similar incidents for other individuals. My initial intent was solely to receive what was promised to me. I appreciate your prompt attention to this matter and a timely resolution to rectify the situation.