1 reviews | Active since Feb 2013
Debt collection 2 years after terminating services
Absolutely disgusting company. I gave them 30 day notice on the 28th of April 2023 that I would be disconnecting from them since I was moving to another property that had its own ISP. I had been a client of theirs since 2018. There had been some miscommunication and they disconnected me immediately, where I wanted to use the notice month as I was entitled to since I had paid for the month of May 2023. After much to and fro, I was reconnected after about a week.
Yesterday I received a lovely message from a debt collector wanting payment in the amount of R1671 FOR A SERVICE I DISCONNECTED FROM TWO YEARS AGO! What kind of a clown show are they running over there? I will NEVER use them again, nor recommend them to anybody in future. This company is nothing but hassles. Over the 5 years I was a client of theirs, there was never discounts offered for shoddy services or sometimes spending 9 days without connectivity, and I think their bookkeeping isnt up to par. Would be a shame if someone were to investigate their corporate governance and internal accounting I think.
We trust this message finds you well.
Please note that your MetroFibre account has been handed over to Hahn Collections (HC) due to an outstanding balance.
To settle the amount, you may make payment directly to MetroFibre or use the following banking details:
Bank: FNB
Account Number: ***
Reference: [Your MetroFibre Account Number]
For assistance or queries regarding the handover, please contact Hahn Collections directly on *** or at ***
Best Regards
MetroFibre Social Media & Escalations Team
We trust this message finds you well.
Please note that your MetroFibre account has been handed over to Hahn Collections (HC) due to an outstanding balance.
To settle the amount, you may make payment directly to MetroFibre or use the following banking details:
Bank: FNB
Account Number: ***
Reference: [Your MetroFibre Account Number]
For assistance or queries regarding the handover, please contact Hahn Collections directly on *** or at ***
Best Regards
MetroFibre Social Media & Escalations Team
