CM
Confidence M
1 reviews | Active since Sept 2018
01 Mar 2026, 13:03
Deactivated account
They just deactivated my account without valid reasons. Consultant said they can't locate my account on system. Payment all in order . Ref CON1431. Such inconvenience .
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MetroFibre Networx's replyOfficial
01 Mar 2026, 16:45Dear Confidence
Thank you for your patience while we investigated your concern.
We can confirm that your account has now been successfully reactivated and is up and running. We apologise for the inconvenience caused when your account could not initially be located on the system.
If you are still experiencing any difficulties connecting, please let us know so that we can assist you further and ensure everything is working as expected.
We appreciate your understanding and thank you for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience while we investigated your concern.
We can confirm that your account has now been successfully reactivated and is up and running. We apologise for the inconvenience caused when your account could not initially be located on the system.
If you are still experiencing any difficulties connecting, please let us know so that we can assist you further and ensure everything is working as expected.
We appreciate your understanding and thank you for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Mar 2026, 16:45
Official
Dear Confidence
Thank you for your patience while we investigated your concern.
We can confirm that your account has now been successfully reactivated and is up and running. We apologise for the inconvenience caused when your account could not initially be located on the system.
If you are still experiencing any difficulties connecting, please let us know so that we can assist you further and ensure everything is working as expected.
We appreciate your understanding and thank you for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience while we investigated your concern.
We can confirm that your account has now been successfully reactivated and is up and running. We apologise for the inconvenience caused when your account could not initially be located on the system.
If you are still experiencing any difficulties connecting, please let us know so that we can assist you further and ensure everything is working as expected.
We appreciate your understanding and thank you for bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations