MA
Mark A
1 reviews | Active since Nov 2023
21 Nov 2023, 15:01
Day light *******. Company requesting payment when I paid.
My internet has been suspended since yesterday afternoon. I called the company to enquire what the reason is, at first was I told that I never paid for November. Proof of payment was sent yet no connection to the internet. I called again to ask why there’s still no connection. I was told that I never paid for August. Damn, I’ve been going back and forth with so many different agents from the finance department and there is still no resolution. I have emailed all my POP’s since July, yet no resolution. What in the Name of Jesus is this incompetence called. This is day light *******. I’ve been on this since yesterday and still no internet. 🤬😡 I need to work!!! 😡😡😡😡
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
21 Nov 2023, 16:59Dear Mark
We sincerely apologize for the inconvenience you've faced regarding the suspension of your internet services. We understand the urgency, especially considering your need to work, and we regret any disruption to your routine.
After a thorough investigation, we have raised the matter with our finance management team for urgent assistance and resolution. We acknowledge the frustration caused by the discrepancies in payment records, and we are committed to resolving this matter promptly.
Please be assured that we are taking urgent steps to address the issue and restore your internet services as soon as possible. Our team will work diligently to review the proof of payments you have provided and rectify any discrepancies in our records.
We understand the importance of a reliable internet connection, especially for work, and we appreciate your patience as we work towards a swift resolution. If you have any additional information or concerns, please do not hesitate to share them with us.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We value your continued trust in MetroFibre and are dedicated to ensuring a seamless and uninterrupted service for you.
Best Wishes
Marilize
We sincerely apologize for the inconvenience you've faced regarding the suspension of your internet services. We understand the urgency, especially considering your need to work, and we regret any disruption to your routine.
After a thorough investigation, we have raised the matter with our finance management team for urgent assistance and resolution. We acknowledge the frustration caused by the discrepancies in payment records, and we are committed to resolving this matter promptly.
Please be assured that we are taking urgent steps to address the issue and restore your internet services as soon as possible. Our team will work diligently to review the proof of payments you have provided and rectify any discrepancies in our records.
We understand the importance of a reliable internet connection, especially for work, and we appreciate your patience as we work towards a swift resolution. If you have any additional information or concerns, please do not hesitate to share them with us.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We value your continued trust in MetroFibre and are dedicated to ensuring a seamless and uninterrupted service for you.
Best Wishes
Marilize
MetroFibre Networx's reply21 Nov 2023, 16:59
Official
Dear Mark
We sincerely apologize for the inconvenience you've faced regarding the suspension of your internet services. We understand the urgency, especially considering your need to work, and we regret any disruption to your routine.
After a thorough investigation, we have raised the matter with our finance management team for urgent assistance and resolution. We acknowledge the frustration caused by the discrepancies in payment records, and we are committed to resolving this matter promptly.
Please be assured that we are taking urgent steps to address the issue and restore your internet services as soon as possible. Our team will work diligently to review the proof of payments you have provided and rectify any discrepancies in our records.
We understand the importance of a reliable internet connection, especially for work, and we appreciate your patience as we work towards a swift resolution. If you have any additional information or concerns, please do not hesitate to share them with us.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We value your continued trust in MetroFibre and are dedicated to ensuring a seamless and uninterrupted service for you.
Best Wishes
Marilize
We sincerely apologize for the inconvenience you've faced regarding the suspension of your internet services. We understand the urgency, especially considering your need to work, and we regret any disruption to your routine.
After a thorough investigation, we have raised the matter with our finance management team for urgent assistance and resolution. We acknowledge the frustration caused by the discrepancies in payment records, and we are committed to resolving this matter promptly.
Please be assured that we are taking urgent steps to address the issue and restore your internet services as soon as possible. Our team will work diligently to review the proof of payments you have provided and rectify any discrepancies in our records.
We understand the importance of a reliable internet connection, especially for work, and we appreciate your patience as we work towards a swift resolution. If you have any additional information or concerns, please do not hesitate to share them with us.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We value your continued trust in MetroFibre and are dedicated to ensuring a seamless and uninterrupted service for you.
Best Wishes
Marilize
MA
Mark A's updateReviewer Update
22 Nov 2023, 08:07It’s day 3 of no internet. Internet I paid for and now because of the incompetence of the company, am I restricted from using my internet. Like, what the ****!! Can’t my internet just be switched on while they do their investigation. Why must I be the one who is inconvenienced for something I paid for. How is it my fault that you don’t keep track of your clients payments!!! What the hell man!!! I’m just told to be patient every day, that someone is working on it. Like how much longer is this uselessness going to continue. God!!!!!!!!
MA
Mark A's update22 Nov 2023, 08:07
Reviewer Update
It’s day 3 of no internet. Internet I paid for and now because of the incompetence of the company, am I restricted from using my internet. Like, what the ****!! Can’t my internet just be switched on while they do their investigation. Why must I be the one who is inconvenienced for something I paid for. How is it my fault that you don’t keep track of your clients payments!!! What the hell man!!! I’m just told to be patient every day, that someone is working on it. Like how much longer is this uselessness going to continue. God!!!!!!!!