TM
Thabang M
1 reviews | Active since Mar 2015
12 Feb 2024, 11:59
Day light *******
The router provided by MetroFibre which was not new by the time it was provided has stopped working properly. When I informed them of the problem, I was told I must pay for someone to check the router and if it needs replacing, then I must pay again for a replacement router even after I indicated that there is no physical damage to the router I am still expected to pay!
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
13 Feb 2024, 10:11Dear Thabang
Thank you for reaching out to us regarding the issues you are experiencing with your router. We apologize for any inconvenience this has caused.
Upon reviewing our records, we were unable to locate an active fault ticket associated with the details provided in your complaint. In order to assist you further, could you please provide us with the fault ticket reference number, if available?
Alternatively, we have sent you an email requesting additional information to help us locate your fault ticket and address the issue promptly.
Thank you for your cooperation and understanding. We look forward to resolving this matter for you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding the issues you are experiencing with your router. We apologize for any inconvenience this has caused.
Upon reviewing our records, we were unable to locate an active fault ticket associated with the details provided in your complaint. In order to assist you further, could you please provide us with the fault ticket reference number, if available?
Alternatively, we have sent you an email requesting additional information to help us locate your fault ticket and address the issue promptly.
Thank you for your cooperation and understanding. We look forward to resolving this matter for you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints
MetroFibre Networx's reply13 Feb 2024, 10:11
Official
Dear Thabang
Thank you for reaching out to us regarding the issues you are experiencing with your router. We apologize for any inconvenience this has caused.
Upon reviewing our records, we were unable to locate an active fault ticket associated with the details provided in your complaint. In order to assist you further, could you please provide us with the fault ticket reference number, if available?
Alternatively, we have sent you an email requesting additional information to help us locate your fault ticket and address the issue promptly.
Thank you for your cooperation and understanding. We look forward to resolving this matter for you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding the issues you are experiencing with your router. We apologize for any inconvenience this has caused.
Upon reviewing our records, we were unable to locate an active fault ticket associated with the details provided in your complaint. In order to assist you further, could you please provide us with the fault ticket reference number, if available?
Alternatively, we have sent you an email requesting additional information to help us locate your fault ticket and address the issue promptly.
Thank you for your cooperation and understanding. We look forward to resolving this matter for you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints
TM
Thabang M's updateReviewer Update
28 Feb 2024, 21:31I have been going around in circles via emails with MetroFibre. It's clear they have no intention of resolving the issue. I have tried pleading. I tried begging. Nothing is working. My last option is to move to another service provider. MetroFibre have shown that they only care about the monthly fees we pay regardless of wherever or not we are able to use the services we are paying for. Very disappointed.
TM
Thabang M's update28 Feb 2024, 21:31
Reviewer Update
I have been going around in circles via emails with MetroFibre. It's clear they have no intention of resolving the issue. I have tried pleading. I tried begging. Nothing is working. My last option is to move to another service provider. MetroFibre have shown that they only care about the monthly fees we pay regardless of wherever or not we are able to use the services we are paying for. Very disappointed.