SP
Selaelo P
1 reviews | Active since Nov 2020
17 Jun 2024, 23:05
Damaged fibre cable (287549) No help from Metro fibre.
My wife has a subscription with Metro fibre. Construction workers damaged our supply cable while busy working. Metro fibre was contacted and they sent an independent contractor who charged more than R7000. They asked if we agree and we said no because when we subscribed they found the cable already there and they only supp**** the router and connection. Since then no one has contacted us to discuss this issue. We called them several times and always we are told we are investigating and someone will contact you soon. Our various ticket numbers are; 287549 , ***, ***.
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MetroFibre Networx's replyOfficial
18 Jun 2024, 09:43Dear Selaelo
Thank you for bringing your concern to our attention.
We have received your complaint and have forwarded it to our maintenance team for assistance. They will address the matter promptly.
We apologize for any inconvenience this may have caused and appreciate your patience.
If you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 287549 via email. We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Jun 2024, 09:43
Official
Dear Selaelo
Thank you for bringing your concern to our attention.
We have received your complaint and have forwarded it to our maintenance team for assistance. They will address the matter promptly.
We apologize for any inconvenience this may have caused and appreciate your patience.
If you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 287549 via email. We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations