Damage to property with the installation

Good day, a contractor from Metrofibre installed my fiber line with great professionalism accept for that they damage 2 x 50mm pipes of my swimming pool. The guy went to Chamberlains as they have a permit but wasn't able to fix it as the one fitting broke. He then said that he lives nearby and will return that afternoon with all the fittings to fix my pipe. This was on the 22nd of April and today is the 1st of May. Since then my swimming pool couldn't run because of this and we don't have access to hardware shops. When I completed my customer satisfactory form in the end, I ask his son if I must mark "yes" for damage to my property and he said I can just say NO there as his father promised to bring that the fittings the same day. Well, that was a lesson I learned now myself to speak the truth when completing a form like that. I must say Metrofibre as an excellent company and even their helpdesk is the best, but a companies name only is as good as the quality of the work done by the contractor working for them.