𝗨𝗥𝗚𝗘𝗡𝗧 𝗖𝗢𝗠𝗣𝗟𝗔𝗜𝗡𝗧 𝗥𝗘𝗚𝗔𝗥𝗗𝗜𝗡𝗚 𝗟𝗔𝗧𝗘 𝗜𝗡𝗩𝗢𝗜𝗖𝗘 𝗔𝗡𝗗 𝗣𝗔𝗬𝗠𝗘𝗡𝗧 𝗔𝗥𝗥𝗔𝗡𝗚𝗘𝗠𝗘𝗡𝗧

Dear Metro Fibre Customer Service,

I am writing to express my extreme disappointment with the handling of my recent fibre installation and invoicing process. In the first week of February, I had my fibre installed as per our agreement. It was conveyed to me that I would receive an invoice within two weeks after the installation. Given this timeline, I made arrangements to ensure I could promptly settle the installation fee, pro rata charges, and subsequent monthly fees.

However, I was shocked to only receive the invoice on Sunday, March 3, 2024, which required me to pay a total of R900+ within seven days. This unexpected delay has put me in a difficult financial situation, as I had not budgeted for such a significant amount to be paid at such short notice.

When I contacted Metro Fibre yesterday to request a payment arrangement or the possibility of debiting the fee from my bank account for this month only, I was met with a disappointing response. I was informed that Metro Fibre could not accommodate any payment arrangements, leaving me feeling frustrated and helpless.

As someone who relies heavily on internet connectivity for work-from-home purposes, this situation is incredibly inconvenient and disruptive to my daily activities. I find it unacceptable that, despite my efforts to communicate and request an invoice before the end of February, I have been placed in this predicament.

Furthermore, my attempt to escalate the matter by requesting to speak to a supervisor was met with even more frustration when my call was abruptly dropped by the agent.

I urge you to address this matter urgently and provide a satisfactory resolution. It is imperative that Metro Fibre acknowledges the inconvenience caused, offers a reasonable payment arrangement, and ensures better communication and customer service moving forward.

I appreciate your prompt attention to this matter and look forward to a swift resolution.