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Good Day Cobus De Bruyn

Thank you for reaching out and sharing your experience with us. I truly apologize for the frustration and inconvenience you’ve been facing with your Metrofibre service, as well as the lack of follow-up from both our side and Telkom’s. I completely understand your disappointment, especially when you’re paying for a 75Mbps line but experiencing speeds far below what you should be getting.

I’m sorry to hear that you’ve had to repeatedly follow up on your own without receiving proper communication. That’s certainly not the level of service we aim to provide, and I regret that you’ve had to go through this.

Regarding the issue you're experiencing with inconsistent speeds, I will personally escalate your case to our technical team for a more in-depth investigation into the cause of these speed fluctuations. It’s important to resolve this issue, and I’ll ensure that a technician either contacts you directly or performs the necessary tests to identify the root cause.

Please allow me some time to get back to you with an update, but rest assured we are taking this seriously and are committed to resolving it.

Thank you for your patience, and I truly apologize again for the inconvenience caused. We will do everything possible to get this right for you.

Kind Regards,
Sibonisile 
MetroFibre Complaints and Escalations