CUT OFF THREATS YET SERVICE IS PAID

Item: MetroFibre Networx
Rating: 1
Author: Trey T

I paid for service on time but they keep sending threats demanding more payment . I dont understand why they do this its so unprofessional. Demanding money yet service was paid for i even sent pop, im so tired of this

Helpful (0)

Replies (1)

MetroFibre Networx's replyOfficial

10 Nov 2025, 08:05

Dear Trey Tee

Thank you for bringing this matter to our attention. We understand how concerning it must be to receive payment reminders or cut-off notifications despite having already made your payment.

Please note that we are escalating this matter to our Finance Team for urgent review and correction. They will verify your payment and ensure your account is accurately updated to prevent any further interruptions or notifications.

We appreciate your patience and cooperation while this is being addressed. Our team will provide you with feedback as soon as the review is complete.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply10 Nov 2025, 08:05

Official

Dear Trey Tee

Thank you for bringing this matter to our attention. We understand how concerning it must be to receive payment reminders or cut-off notifications despite having already made your payment.

We appreciate your patience and cooperation while this is being addressed. Our team will provide you with feedback as soon as the review is complete.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations