JN
Jessica N
1 reviews | Active since Apr 2022
26 Jun 2025, 14:37
Customer Support is horrible.
The customer service is horrible. If you are trying to cancel for any reason (For example: Relocating) they will not respond to you in time. I have waited hours for a response with no luck. I do not recommend using MetroFibre purely because their customer support is not up to standard. You will struggle to receive any sort of assistance or response.
Helpful (0)
Replies (4)0
Replies (4)JN
Jessica N's updateReviewer Update
26 Jun 2025, 14:53I sent an email this morning and still have not received a response. I need to get the cancelation done asap as I am relocating.
JN
Jessica N's update26 Jun 2025, 14:53
Reviewer Update
I sent an email this morning and still have not received a response. I need to get the cancelation done asap as I am relocating.
MetroFibre Networx's replyOfficial
26 Jun 2025, 15:06We have advised the team, and they will assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Jun 2025, 15:06
Official
We have advised the team, and they will assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
JN
Jessica N's updateReviewer Update
08 Sept 2025, 11:21Just an update. You collected your router a month ago and now you're trying to collect it again?
Please make it make sense.
Please make it make sense.
JN
Jessica N's update08 Sept 2025, 11:21
Reviewer Update
Just an update. You collected your router a month ago and now you're trying to collect it again?
Please make it make sense.
Please make it make sense.
MetroFibre Networx's replyOfficial
08 Sept 2025, 12:15Good Day
We will advise the team accordingly.
We will advise the team accordingly.
MetroFibre Networx's reply08 Sept 2025, 12:15
Official
Good Day
We will advise the team accordingly.
We will advise the team accordingly.