Customer Service, whats that?

So I should have looked at hellopeter before I signed up. Its been almost 2 weeks and still have no router. Firstly I was told by the sales team that no installation was need. To only find out a week later the ops team said I did. So I waited a few more days with no communication and only after emailing and cc'ing everyone was I told installation wasn't needed.

Unfortunately it doesn't end there, I was sent an email that delivery of the router would have yesterday. I waited at work till after closing time and no one called saying they weren't coming or would be late. The disappointment part is the sheer lack of care Metrofire puts in. So I now sit today the 22.10.21 still with no router. 🤬🤬🤬🤬🤬