1 reviews | Active since May 2025
********** Customer Service – Stay Away from MetroFibre!
I have had one of the worst customer service experiences with MetroFibre. From the beginning—during the installation process—I was sent from pillar to post, made multiple calls, and wasted so much of my own airtime. It took five frustrating calls before someone eventually helped me.
After completing the installation and first month’s payment, I requested to be placed on a debit order. Guess what? The same nightmare all over again. I was passed around between agents, left on hold for ridiculous amounts of time, and still got no clear help.
Their customer service is beyond poor. Each time you call, you wait forever only to be transferred again and again with no resolution in sight. I’ve had enough. I’m already in the process of moving to a new service provider, and my advice to anyone considering MetroFibre is simple: RUN AWAY.
Save yourself the stress, time, and money. MetroFibre does not value its customers.
Thank you for taking the time to share your experience with us.
We appreciate you highlighting the challenges you’ve encountered, and we want to assure you that your concerns are receiving our full attention. We are currently investigating the breakdowns you've described—particularly around the installation process and your debit order request—to ensure all drop-off points are thoroughly reviewed and addressed to prevent similar issues from recurring.
Your feedback is valuable in helping us strengthen our service delivery, and we thank you for your patience as we work toward a resolution. You can expect further communication from our team once the investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience with us.
We appreciate you highlighting the challenges you’ve encountered, and we want to assure you that your concerns are receiving our full attention. We are currently investigating the breakdowns you've described—particularly around the installation process and your debit order request—to ensure all drop-off points are thoroughly reviewed and addressed to prevent similar issues from recurring.
Your feedback is valuable in helping us strengthen our service delivery, and we thank you for your patience as we work toward a resolution. You can expect further communication from our team once the investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations